Returns & Refunds Policy
Last Updated: [DATE]
At OURAVIA STORE, we want you to feel confident when shopping with us.
If you need to request a return or refund, please review the conditions below and contact our customer support team.
1. Return Period
Eligible products may be returned within [7 / 14 / 30] days of delivery.
The applicable return period should be confirmed according to the product and the policy displayed at the time of purchase.
2. Return Conditions
To be eligible for a return, the product should generally be:
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Unused or in acceptable unused condition
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In its original packaging where reasonably possible
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Complete with accessories and included components
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Accompanied by proof of purchase or order information
Products showing damage caused by misuse, accidents, improper handling or unauthorized modification may not qualify for a return.
3. Hygiene-Sensitive Products
For products that are intended for personal or hygiene-sensitive use, returns may be restricted after the product has been opened or used, where permitted by applicable law.
This may include certain earbuds or products that come into direct personal contact with the customer.
4. How to Request a Return
Before sending a product back, contact us at:
Please include:
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Order number
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Customer name
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Product name
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Reason for the return
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Photos or videos where relevant
Our team will review your request and provide the appropriate return instructions.
Please do not send a product to an address that has not been provided or confirmed by OURAVIA STORE.
5. Return Shipping
Unless otherwise required by applicable law or agreed by OURAVIA STORE, return shipping arrangements and costs may depend on the reason for the return.
If the product is confirmed to be defective or incorrectly supplied, OURAVIA STORE will review the appropriate resolution.
6. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will generally be processed through the original payment method where possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
7. Exchanges
Where available, we may offer an exchange for an eligible product.
Exchange availability depends on stock and the circumstances of the request.
8. Non-Returnable Situations
A return may not be accepted where:
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The applicable return period has expired
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The product has been damaged through misuse
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The product has been materially altered
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Required accessories or components are missing
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The product does not meet the applicable return conditions
These exclusions are subject to any rights that cannot legally be excluded under applicable law.
9. Defective Products
If you believe your product is defective, please contact us as soon as reasonably possible.
We may request photographs, videos, product information or other details to help diagnose the issue.
Depending on the circumstances, the available resolution may include repair, replacement, refund or another remedy permitted by applicable law and the relevant warranty terms.
10. Contact
For returns and refunds:
OURAVIA STORE
Email: infoouraviastore@gmail.com