Warranty Policy
Last Updated: [DATE]
At OURAVIA STORE, we aim to provide reliable products and a confident ownership experience.
Where a product is covered by a warranty, the applicable warranty period and conditions may vary according to the product.
1. Warranty Period
Unless otherwise stated on the relevant product page or invoice, eligible products may be covered by a warranty period of:
[1 YEAR]
The applicable warranty period begins from the date of purchase or delivery, according to the applicable product terms.
2. What the Warranty Covers
Where applicable, the warranty may cover manufacturing defects that arise under normal intended use during the warranty period.
Examples may include certain hardware failures or manufacturing defects.
3. What the Warranty Does Not Cover
Unless required otherwise by applicable law, warranty coverage generally does not include damage resulting from:
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Accidental drops or impact
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Water or liquid exposure where the product is not rated for such exposure
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Improper use
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Negligence
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Unauthorized repairs or modifications
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Physical damage
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Normal wear and tear
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Cosmetic damage that does not affect functionality
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Damage caused by accessories or equipment not approved for use with the product
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Failure to follow product instructions
Battery performance may naturally change over time due to normal use and may be subject to product-specific warranty conditions.
4. Warranty Claim Process
To request warranty assistance, contact:
Please provide:
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Order number or proof of purchase
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Customer name
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Product name
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Description of the issue
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Photos or videos where requested
Our support team may request additional information to determine the appropriate resolution.
5. Inspection
Products may need to be inspected before a warranty claim is approved.
If the issue is determined to fall within the applicable warranty coverage, the available remedy may include repair, replacement or another remedy permitted by applicable law.
6. Unauthorized Repairs
Products that have been opened, modified or repaired by unauthorized persons may not qualify for warranty coverage where such action caused or contributed to the issue.
7. Warranty Resolution
The final warranty resolution will depend on the nature of the issue, product availability, applicable warranty terms and applicable law.
Nothing in this policy limits consumer rights that cannot legally be excluded.
8. Contact
For warranty assistance:
OURAVIA STORE
Email: infoouraviastore@gmail.com