Shipping & Delivery Policy

Last Updated: [DATE]

At OURAVIA STORE, we aim to make delivery as smooth and reliable as your shopping experience.

1. Order Processing

Orders are normally processed within [1–2 business days] after successful payment confirmation.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

You will receive order-related communication using the contact information provided at checkout.

2. Delivery Areas

We currently deliver to:

[UAE / LIST OF COUNTRIES OR AREAS]

Delivery availability may vary depending on the product and destination.

3. Estimated Delivery Time

For deliveries within the UAE, the estimated delivery time is:

[2–5 business days]

These are estimated delivery times and are not guaranteed delivery dates.

Remote areas or locations requiring additional courier handling may take longer.

4. Delivery Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

If OURAVIA STORE offers free delivery on eligible orders, the applicable conditions will be clearly stated on the website or at checkout.

5. Tracking

Where tracking is available, you may receive tracking information after your order has been dispatched.

Please allow some time for the courier tracking system to update after shipment.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect, incomplete or inaccessible address, additional delivery charges or re-delivery arrangements may apply.

7. Delivery Delays

Occasionally, delivery may be delayed due to circumstances outside our reasonable control, including:

  • Courier delays

  • Weather

  • Public holidays

  • High order volumes

  • Road restrictions

  • Customs or regulatory procedures

  • Incorrect delivery information

  • Other unforeseen circumstances

We will make reasonable efforts to assist with delayed shipments.

8. Damaged Packages

If your package appears visibly damaged when delivered, please document the condition and contact OURAVIA STORE as soon as possible.

For product damage claims, please provide photographs or other information requested by our customer support team.

9. Missing Deliveries

If tracking indicates that your order has been delivered but you have not received it, please contact us promptly so we can assist with the delivery investigation.

10. Contact

For shipping and delivery questions:

OURAVIA STORE
Email: infoouraviastore@gmail.com